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Privacy Policy

Privacy Policy

YourGlowByMay
Operated by MCosmetics LLC
Website: https://yourglowbymay.com
Contact: support@yourglowbymay.com

1. General Information

YourGlowByMay is committed to protecting your personal data and ensuring transparency in how it is processed. This Privacy Policy explains how we collect, use, store, and protect your information. By using our website, placing an order, or signing up for marketing communications, you agree to the practices described in this policy.

For all questions regarding data protection and privacy, contact us at: support@yourglowbymay.com

2. What Data We Collect

We collect the following types of data:

Data Provided by You

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (via secure payment processors)

  • Account login credentials (when registering)

  • Location data (if consented for delivery estimation)

  • Passport or ID data (only if required for customs or tax-exempt orders)

Data Automatically Collected

  • Purchase history

  • Browsing behavior and preferences

  • IP address and device data

  • Product reviews and interaction data

  • Marketing preferences

  • Cookies, pixels, and other tracking identifiers

We may also receive data from trusted partners, such as payment processors and credit card providers, in connection with your transaction.

3. Why We Use Your Data

Your personal data is used to:

  • Fulfill and deliver your orders

  • Provide a secure, personalized shopping experience

  • Process payments

  • Manage your customer account

  • Improve our website and services

  • Send marketing emails and SMS messages (if opted in)

  • Conduct analytics and generate insights

  • Prevent fraud and ensure compliance with legal obligations

Data processing is based on your consent, contract execution, legal obligations, or our legitimate business interests.

4. Data Storage and Protection

All customer data is stored securely on servers located in the United States. We use high-level technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

These include:

  • Encrypted payment processing

  • Secure access controls

  • Firewalls and anti-fraud technologies

  • Regular data backups

  • GDPR-compliant data handling procedures

  • Employee training and restricted access protocols

5. Who Can Access Your Data

Only authorized personnel at MCosmetics LLC and YourGlowByMay have access to your personal data, and only to the extent necessary to perform their duties.

We may share your information with trusted third-party partners, including:

  • Payment processors (e.g. Stripe, Shopify Payments)

  • Email and SMS marketing tools (e.g. Klaviyo)

  • Carriers and logistics companies

  • Analytics and personalization platforms (e.g. Google Analytics, Facebook Pixel)

  • Credit card companies for transaction verification

  • Fraud prevention and debt collection agencies (if applicable)

  • Government authorities, if legally required

We ensure all third parties comply with data protection laws and only process data under binding agreements.

6. Retention Period

We retain personal data only as long as necessary to:

  • Fulfill your orders and maintain your account

  • Comply with legal and accounting obligations

  • Resolve disputes or enforce agreements

You may request deletion of your data at any time. Please note, certain information may be retained where legally required (e.g., accounting records, fraud prevention logs).

7. Your Rights

As a customer, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing in certain cases

  • Withdraw consent (for marketing or location tracking)

  • Request data portability (where applicable)

  • File a complaint with your local data protection authority

To exercise your rights, contact support@yourglowbymay.com with a detailed request. We may require identity verification.

8. Marketing Preferences

If you opt in to receive email or SMS marketing via Klaviyo:

  • You’ll receive promotional offers, cart reminders, order updates, and review requests

  • You can unsubscribe at any time via the link in our emails or by replying STOP to SMS messages

  • We may use anonymized or pseudonymized data to tailor content and offers based on your activity

We do not sell or rent your personal data.

9. Cookies & Tracking Technologies

YourGlowByMay uses cookies, pixels, and similar technologies for:

  • Site functionality (e.g., login, cart, checkout)

  • Analytics and performance insights

  • Personalizing content and product recommendations

  • Retargeting and marketing (e.g., Google Ads, Facebook, Instagram)

You can manage your cookie preferences through your browser settings. Some cookies are essential and required for the site to function properly.

We use:

  • Google Analytics

  • Google Ads / Tag Manager / Display Network

  • Meta (Facebook & Instagram) Pixels

  • Retention.com for cart abandonment tracking

To opt-out of Retention.com cookie tracking, visit: https://app.retention.com/optout

10. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our services or legal obligations. Significant changes will be communicated on our website or via email to registered users.

11. Contact Us

For questions about your personal data or to submit a request regarding your privacy rights, contact us:

📧 Email: support@yourglowbymay.com
🌐 Website: https://yourglowbymay.com

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